General Terms and Conditions

  1. Booking for a Trip
    1. Booking is possible trough our web page www.mytrip, in our office – in person, or trough our partners situated in Bulgaria. The reservation is considered valid after filling out an online blank, observing the rules and order of our web site, and paying the required amount for the particular package.
    2. What follows is a send-off from the Tour operator’s part to the client through an E-mail which is true for the services described in it. Provision of extra services is done in a separate agreement between the sides, and for them the client owes extra payment. In case, the extra service cannot be implemented because of objective circumstances, the tour operator will recover the client’s full payment and for it the tour operator does not owe any other expenses, benefits or penalties. Failure of extra services cannot lead to a rejection from the contract for a tourist trip from the client’s part.
    3. The tour operator complies his actions with the requirements of Regulation /EO/ № 1107 from 2006. Concerning the rights of disabled people and people with reduced mobility when traveling with aircrafts. The client is obligated to inform the tour operator, when signing the contract in an epistolary form, by describing his/hers physical condition.
    4. Visas and Other Documents
      1. For trips outside the territory of Bulgaria, that require Visas for Bulgarian citizens, the tour operator is obligated to provide valuable information in an epistolary form or any other appropriate form, and according to the client’s need expressed in an epistolary form as well. The tour operator is obligated to assist the client by providing the necessary documentation/reservation information, vouchers, tickets etc. The tour operator will prepare and import the client’s documents in the embassy In this case the client is obligated to provide the tour operator a list of the required by the embassy documents, and pay the taxes for the Visa as well. Not providing the required documents, not paying the required taxes or not showing up at the embassy for an interview (if required) is considered as a rejection from the trip by the client’s fault.
      2. Disclosure of a Visa for the given country is in competence only with the embassy and it is NOT guaranteed by the tour operator. In case that the embassy declines and issuance of a Visa, the taxes that the client has paid up until that moment cannot be retrieved. The amount of taxes for the disclosure of Visas are mentioned in the given information of the tour operator by limb 80 from the Law of Tourism.
      3. Information about other required documents from the client, necessary for a successful implementation of the trip are contained in an additional provided information by the tour operator.
      4. The tour operator provides a voucher for the organized when the payment has been completed from the client’s part. The client is obligated to wear/carry the voucher with him/her throughout the whole trip.
      5. The tour operator has the right to cancel the trip if the client does not possess the required documentation, without anything in due.
      6. The requirements in the present contract and additional information are only valid for citizens of Republic of Bulgaria. Tourists – citizens of other countries are obligated to check and complete/perform the requirements for a Visa passport for the country that the trip will be performed at on their own. The tour operator does not carry any responsibility if these requirements are not met.
  2. Prices and Payment Methods
    1. Payment is done by course EUR/LEV 1.95583 BNB rates:
      1. Paying 100% the value for the given “Package” or service through our online booking/charging system via:
        1. via Credit Card,
        2. via Pay Pal
      2. Bank Transfer - Trough depositing 50% or 100% the value for the given “Package” or service.
      3. In our office – Paying 50% or 100% the value for the given “Package” or service via:
        1. via Cash,
        2. via Credit Card.
    2. Deposit (Earnest). If it is not mentioned otherwise, 50% of the actual (full) price has to be paid at the moment of booking for the given “Package” or service (if another date is not mentioned previously).
    3. Final Payment (Deposit): 100% the value for the given “Package” or service fifteen (15) days before the departure date, if it’s not mentioned otherwise.
    4. Prices are calculated in Euro/Lev 1.95583 BNB rates.
    5. Increase in price is possible if: Fuel/Gas prices go up; Amendment in the amount/rate of taxes for the given “Trip”; Amendment in currency rates that have occurred after the signing of the contract between the Client and the Tour Operator.
  3. Rights and Obligations
    1. The Tour Operator is obligated:
      1. To provide the tour services in accordance with the contract’s terms and conditions signed between the two sides and that the “Client” has paid.
      2. To provide a mandatory insurance “Medical Expenses in case of sickness/disease/illness/ailment” for the “Client” concerning trips outside the territory of Republice of Bulgaria with the standard terms and conditions of “MONDIAL assistance” insurance company; To provide the “Client” with an original copy of the insurance policy of the “Medical Expenses in case of sickness/disease/illness/ailment” insurance, before the start of the trip. As an extra service (if the client demands), He/She can purchase an additional insurance ”Trip rejection”.
    2. The Tour Operator has full rights to reject/abandon (walk off from) the contract without carrying any responsibility if the “Client” does not complete the required payments/transactions in the borders of the established/set dates, thus displaying barratry in performing his duties/obligations. Evidence for a completed payment/transaction is certified with a dully/properly executed document. If the “Client” has deposited an amount, but has NOT completed the rest of the required payments/transactions in the established dates, the contract will NOT be considered valid and the deposit will NOT be refunded.
    3. Tour Operator “Kalina Travel” OOD has a concluded insurance contract by limb 42 of the Law of Tourism with “”Allianz Bulgaria”. The certificate for the concluded contract is provided to the “Client” before the start of the trip.
    4. The “Client” is obligated:
      1. In his trips outside the territory of Republic of Bulgaria, to provide himself/herself with the necessary documents (ID Cards, Passports etc.) formed/shaped/filled in correspondence with the laws of the country that is being visited and Republic of Bulgaria.
      2. If the client is still a minor/under age (under 18 years of age) and is going to travel abroad with an individual/own overseas passport, he/she has to provide a notary certified document by both parents/guardians, claiming that they both have agreed with his/hers (the minor’s) departure abroad for the given/established dates. It is necessary for the minor and one of his parents/guardians to have a notary certified consent/agreement from the other parent/guardian, if the minor is traveling abroad with one of his parents/guardians.
      3. To complete the required payments/transactions in their full amount and previously established/mentioned dates in the present contract.
      4. To comply and obey the laws and traditions/customs of the country that he/she is traveling to.
      5. The “Client” intending to visit and stay in countries with high risk of infectious diseases is obligated to pass a relevant prophylaxis under/according to the International Medical Requirements.
      6. The client is obligated not to smoke, drink alcohol or other intoxicating substances, keep the transportation resources/vehicles clean and to comply the socially accepted ways/habits while traveling.
      7. The Tour Operator or a Tour Operator representative has full rights to remove the “Client” if the “Client”: Displays aggression; Falls under the impact/influence of psychotropic or other drug substances, alcohol or other intoxicating substances; Threatens other members of the group/trip with cold weapon/arme blanche, firearm or other objects, thus threatening and putting at risk other members’ of the group life, health and peace of mind at risk. The removal can be done by the Tour Operator or his/hers representative with the help of the authorities if needed.
      8. The removal can only be done after a warning call has been sent to the the threatener and he/she still refuses to let go of his/her behavior. In this case the Tour Operator does NOT carry any responsibility nor does the Tour Operator owes any penalties or benefits on the “Client” (threatener) behalf of the contract.
    5. The “Client” has the right to:
      1. Transfer the rights and obligations from his/her present contract to a third person, that fits all the requirements for the trip in case the transportation company offers such opportunity and permission. This has to be done in a Twenty (20) day period. In this case, both the “Client” and the person that the “Client” has transferred the rights to can be jointly held accountable before the Tour Operator for the full payment/transaction for the trip plus a transfer tax of Thirty (30) leva if it is not mentioned otherwise. The third person has to declare on top of the contract that he/she accepts the terms and applications of the contract and that he/she is familiar and informed about the trip and its’ terms and applications before accepting and signing the contract for the transfer.
  4. Responsibilities of Both Sides
    1. In case the services that are established and mentioned in the present contract on the Tour Operator’s behalf fail, the Tour Operator is obligated to compensate the proven damage that the “Client” has suffered according to the rules of limb 72-82 from the Law of Obligations and Contracts (Bulgaria).
    2. When the Tour Operator’s partners’ responsibilities about damage being suffered by the “Client”, damage caused by failure or inaccurately performed services, (responsibilities) are limited by international contracts, then the Tour Operator’s responsibility is in that same frame – Limited.
    3. The Tour operator has full rights to cancel the trip if the minimal required number of members for the trip isn’t completed/filled or if the cancellation has to be done due to an overpowering force. In these cases the Tour Operator does NOT carry any responsibility for the failure of the contract and services, thus refunding all transacted payments, without the ones used for factual taxes, paid insurances, fees for refunded tickets, Visa taxes etc. Completed factual taxes are certified with dully formed documents.
    4. The Tour Operator does NOT carry any responsibility before the “Client” in case of cancellation, delay or amendment of dates and terms of the trip, that don’t depend on the Tour Operator viz:
      1. Delay of flights due to technical or weather conditions;
      2. Cancellation or interruption of the trip due to personal reasons/circumstances experienced by the “Client”;
      3. Due to force majeure/emergency reasons/circumstances;
      4. Due to delays on the members’/tourists’ behalf;
      5. Lost or damaged luggage during the trip;
      6. Denial by the authorities to issue a Visa to the “Client”;
      7. Prevention of entry in the given country by the custom and border services due to absence of dully formed documents (ID cards, passports, visas etc.) or commited offense of by the “Client”.
    5. The Tour Operator does NOT carry any responsibility about failure or inaccurate execution of the present contract, if the reasons for it are:
      1. The “Client”;
      2. Actions made by a third person that has no connection with the execution of the present contract;
      3. Overpowering force, event that cannot be forecasted/foreseen and avoided by the Tour Operator and his/her partners during the execution of their obligations.
    6. If the Tour Operator makes a drastic change in some of the already existing clauses of the present contract, the Tour Operator is obligated to inform the “Client” immediately. The “Client” is then obligated to inform the Tour Operator about the actions that he/she (The Client) intends to take in regards to the changes made in the present contract by the Tour Operator in a 3 day period after receiving notification from the Tour Operator. The Client has to declare that the mentioned phone numbers, e-mail etc. by him the present contract are valid and can be used for interaction between both sides, thus letting the Tour Operator quickly and inalienable deliver the notification. Acceptance of the changes in the present contract is certified with an additional agreement added in the present contract. In case the “Client” does NOT accept the changes, the Tour Operator has tp offer the “Client” another trip with higher, lower or the same price, respectively surcharging or refunding the differences in the price in the “Client”’s favor. If the “Client” does NOT accept the offer, the he/she has the right to walk off from the contract without owing any penalties or compensation, after which the Tour Operator has to refund the transactions made by the “Client” in a seven (7) day period, after receiving the notification for cancellation of the contract. Substitution of the hotel, place/restaurant and entertainment with a higher category one without any change/shift in the price or replacement of the transportation vehicle with a higher category one is not considered as a drastic change in the present contract.
    7. Substitution of the hotel, place/restaurant and entertainment with a higher category one without any change/shift in the price or replacement of the transportation vehicle with a higher category one is not considered as a drastic change in the present contract.
    8. Accommodation in the transportation vehicle is done by order of booking with an automatic number or by following the rules set by the carrier/driver.
    9. In case of rejecting the trip and suspension of the contract on the “Client”s’behalf, the Tour Operator deducts the following penalties from the “Client”: Penalties:
      1. Traveling Abroad:
        1. 60 days before departure date – NO Penalties;
        2. 59 – 30 days before departure date – Penalty equivalent the amount of the deposit;
        3. 29 - 20 days before departure date – Half (50%) of the price of the trip.
        4. 29 - 20 days before departure date – Half (50%) of the price of the trip.
        5. Less than 14 days before departure date - The full price (100%) of the trip.
      2. Traveling in Bulgaria:
        1. 20 days before departure date - NO penalties;
        2. 19 – 14 days before departure date – Penalty equivalent the amount of the deposit;
        3. 13 – 7 days before departure date – Half (50%) of the price of the trip;
        4. 6 – 3 days before departure date - 80% of the price of the trip;
        5. Less than 3 days – The full price (100%) of the trip.
      3. In case the “Client” terminates the contract for his/her trip during the actual trip on his/her free will, he/she is obligated to pay all of the additional expenses, including the ones for transport. In this case the “Client” cannot have any claims about any refunds from the Tour Operator;
      4. The Tour Operator has full rights to cancel the trip deducting all of the penalties listed above if the “Client” presents invalid documents and does not keep the scheduled dates;
      5. The Tour Operator does NOT carry any responsibility about damages caused by failure to complete the terms of the contract on the “Client”s’ behalf;
      6. The Tour Operator does NOT carry any responsibility if certain services included in the package are denied to a member of the group (The “Client”) due to hooligan behavior, alcohol or drug influenced behavior or other socially unacceptable behavior or the “Client” has been suspended from the group due to the inappropriate behaviors listed above;
      7. The Tour Operator does not carry any responsibility for the implementation of services that are NOT included in the package price and have been ordered by the “Client” to a third person on the spot;
      8. The Tour Operator does NOT carry any responsibility before the “Client” about luggage storage, money, jewelry, documents etc. regardless if those items are left at the hotel or the transportation vehicle. In these cases the “Tour Guide” or another representative of the Tour Operator has to assist the “Client” keeping in mind that this assistance cannot interfere with the program. Searching for lost or forgotten items has to be done by the “Client” himself and it is on his/her own account;
      9. The Tour Operator does NOT carry any responsibility and does NOT owe any compensation to a tourist/”Client” that chose to quit the trip on his/her free will or due to other reason that is out of the Tour Operator’s control;
      10. The Tour Operator does NOT carry any responsibility for the consumption of foods and drinks, that are not included in the package price in regards to the present contract, regardless if those foods and drinks are paid for by the “Client” or a third person;
      11. Before the start of the trip the Tour Operator has full rights to cancel the present contract that belongs to a certain member of the group (The “Client”) without owing any penalties or compensation in case that the Tour Operator decides that there is a serious risk that the given tourist can display and take on an aggressive behavior or that the tourist can cause serious discomfort to other members of the group, the partners of the Tour Operator, the tour guide etc. with his behavior. In this case the The Tour Operator has to refund all the transactions and payments made by the “Client” prior to the termination of the present contract;
      12. During the trip the “Client” is obligated to obey and comply the laws of the country that he/she is visiting, respect the local ways and customs, lifestyle and common ways of behaving. If needed the Tour Operator will provide the “Client” with additional instructions and guidelines;
      13. The Tour Operator does not carry any responsibility about any fines, sanctions that the “Client” has suffered or received from the local authorities of the country that is being visited, due to committed offenses by the “Client” such as: smoking in public, not adhering the traffic rules, throwing away trash in public etc.
      14. The Tour Operator has full rights at any point during the trip to deny the “Client” part of the services included in the packaged price, as well as to terminate the present contract without owing any penalties or compensation, in case of behavior on the “Client”’s behalf that risks the comfort and safety of other members of the group, employees, partners of the Tour Operator etc. In this case the Tour Operator is not obligated to refund any payments made by the “Client” in accordance with the contract and has the right of receiving compensation for all the damages that the “Client” has caused with his/her behavior in case that the amount those damages exceeds the price amount that the “Client” has paid for the trip;
      15. The tourist “Client” is obligated to comply the established and announced departure time and to be in condition and appearance that would make it possible for him/her to participate in the trip/tour and not cause any discomfort to the rest of the group, employees, tour guides, partners and the Tour Operator. The Tour Operator does NOT carry any responsibility for missed transfers due to late run-ins on the “Client”s’ behalf or denial of certain services due to inadequate condition or appearance of the “Client”. In case some extra expenses occur caused by the reasons listed above, those same expenses must be covered solely and entirely by the “Client”.
  5. Disputes and Reclamations.
    1. All disputes about the implementation of the present contract will be decided by mutual agreement of both sides. In case an agreement cannot be reached the disputes will be then taken to court.
    2. In case, during the trip some facts about failure or inaccurate performance in regard with the present contract are established, the “Client” is obligated to immediately inform the Tour Operator, so the Tour Operator can start taking actions that can satisfy all interested sides.
    3. In case the claims of the “Client” correlated with the quality of the service cannot be satisfied on the spot as the service is being provisioned the “Client” has the right to bring a dully formed reclamation, accompanied by a protocol signed by a representative of the hosting (welcome) agency/company in the country that is being visited, the site’s administration that is providing the service and the site itself directed (the reclamation) to the Tour Operator in a 3 day period after the end of the trip.
    4. The Tour Operator is obligated to give its’ standpoint to the “Client” in a 30 day period after receiving reclamation.
  6. Order of Amendment and Termnination of The Contract.
    1. Each side has the right to demand for an amendment or to terminate the contract in accordance with drastic shifts of the circumstances that the contract was originally signed under. For other outstanding cases the Law of Tourism and Bulgarian legislation are being applied.
    2. Agreement about an amendment and notification about termination of the contract both have to be completed in an epistolary form.
    3. If an amendment regarding the contract occurs then the obligations of both sides will be in an amendment form. When terminating the contract the obligations of both sides are terminated as well, after negotiating the financial relations between both sides.
    4. The Tour operator guarantees that the provided personal information by the “Client” is and will be protected and is only being processed when executing the present contract and is stored in accordance with the regulation demands.
    5. Along With the signing of the present contract the “Client” declares that his/her personal information will be used when executing the present contract and he/she accepts it.
    6. The “Client” is obligated to show up at the Tour Operator’s office in a 7 day period before the start of the trip in order to receive mandatory information about the trip. In case the “Client” does NOT show up in the period mentioned above, the Tour Operator does NOT carry any responsibility about damage or any other unpleasant consequences caused by the fact that the “Client” if uninformed.